Website Usability Measurement: A Case of Fatih University / Website Usability Measurement: A Case of Fatih University

Mehmet Goceri, Tugba Goceri


The usability evaluation of a website has been found using quantitative metrics. A case study has been used to collect quantitative data from participants to determine and measure 3 main factors of website usability; effectiveness, efficiency, and satisfaction. A questionnaire has been delivered to 32 participants who were asked to complete 8 different tasks throughout the website. The results of the study produced an enriched perspective to measure the website usability. We measured the effectiveness, efficient, and satisfaction of the website with quantitative data and explored the details of each factor from user experience perspective.


Usability, User Experience, Usability Measurement Techniques, Website Evaluation, Usability Problems

Texto completo:



Becker, S.A. and Mottay, F.E., A global perspective on website usability, IEEE Software 18 (1), (Jan/Feb), pp. 54-61, 2001.

Bevan, N., Kirakowski, J. and Maissel, J., What is usability?, in: Proceedings of the Fourth International Conference on Human-Computer Interaction, pp. 651-655, Stuttgart, Germany. (, 1991.

Chau, M. and Wong, C.H., Designing the user interface and functions of a search engine development tool, Decision Support Systems 48 (2), pp. 369-382, 2010.

Downing, C. E. and Liu, C., Assessing website usability in retail electronic Commerce, IEEE 35th annual computer software and applications conference (COMPSAC), pp. 144-151. doi:10.1109/COMPSAC.2011.26 (, 2011

Elling, S., Lentz, L., De Jong, M. and Bergh, H.V.D., Measuring the quality of governmental websites in a controlled versus an online setting with the Website Evaluation Questionnaire, Government Information Quarterly 29, pp. 383–393, 2012.

Fernandez, A., Insfran, E. and Abrahao, S., Usability evaluation methods for the web:A systematic mapping study, Information and Software Technology 53, pp. 789–817, 2011.

Fogli, D. and Guida, G., A practical approach to the assessment of quality in use of corporate websites, The Journal of Systems and Software 99, pp. 52-65, 2014.

Horbaek, K., Current practice in measuring usability:Challenges to usability studies and research, Kasper Hornbaek_Department Int. J. Human-Computer Studies 64, pp.79-102, 2006.

ISO 9241-10, Ergonomic requirements for office work with visual display terminals (VDT’s), Part 10: Dialogue principles, 1996.

Lee, S. and Koubek, R.J., The effects of usability and web design attributes on user preference for e-commerce websites, Computers in Industry 61, pp. 329-341, 2010.

Nam, J., Understanding the motivation to use web portals, Computers in Human Behavior 36, pp. 263–273, 2014.

Nielsen, J., Usability Engineering, Academic Press, San Diego, CA, 1993.

Oztekin A., Nikov A. and Zaim S., UWIS: An assessment methodology for usability of web-based information systems, Journal of Systems and Software 82 (12), pp. 2038-2050, 2009.

Shackel, B., Usability-context, framework, definition, design and evaluation, In: Shackel, B., Richardson, S. (Eds.), Human Factors for Informatics Usability, Cambridge University Press, Cambridge, pp. 24, 1991.

Treiblmaier, H. and Pinterits, A., Developing metrics for websites, The Journal of Computer Information Systems 50 (3), pp. 1-10, 2010.

Tung, L.L., Xu, Y. and Tan, F.B., Attributes of website usability: a study of web users with the repertory grid technique, International Journal of Electronic Commerce 13 (4), pp. 97-126, 2009.

Wagner, N., Hassanein, K. and Head, M., The impact of age on website usability, Computers in Human Behavior 37, pp. 270–282, 2014.



  • Não há apontamentos.